1. Open the webChatConfig.js file.
2. Change the value of transferNotificationText to resemble "Transferring to another service, please remain in the chat"
3. Add a new variable, transferToUserText, with the following value: "Transferring to another agent, please remain in the chat"
4. Open the webChat.js file and locate the notifyParticipantLeave function
5. Update the if-else block that examines the leaveReason field to include a block for "transfer_to_user"
